Privacy and Cookie Policy

This is the privacy policy of  Supporters Direct (“SD” “we” “us” “our”) and explains how we collect and use your personal information.

We do not collect any personal information about individuals, except where it is specifically and knowingly provided by you. The only circumstance where we may collect personal information from you would be where you contact us for a specific reason or to sign-up to our regular email newsletter. If you do contact us, we may keep a record of that correspondence.

Our website (“website”) uses cookies to improve the efficiency of our website and to enable us to better understand how visitors use it. The cookies we use do not tell us who you are since we do not collect or store any personal information about you.

The information you provide will be used to help us deal with your enquiry. It may be shared with other SD services and partner organisations to ensure our records are kept accurate and to help us to identify services you may be entitled to or interested in. This includes SD partners, and third party organisations.

Any email including its content may be monitored and used by SD for reasons of security and for monitoring internal compliance with SD policy. This includes the content of emails and attachments. For instance inappropriate or offensive content would be blocked. Please be aware that you have a responsibility to ensure that any email you write or forward is within the bounds of the law. The contents of any e-mails to SD may have to be disclosed to third parties under legislation such as the Data Protection Act 1998 or the Freedom of Information Act 2000.

If you are using a public computer and do not wish others to be able to go back to view the details you have typed into a form on the web it is advisable to clear the contents of the form and your cache (temporary internet files) before leaving the computer.

Virus Protection

We make every effort to check and test the material on our site. However, it is always wise to run an anti-virus program on all material downloaded from the Internet. SD cannot accept any responsibility or liability for any loss, disruption or damage to your data or to your computer system, which may occur as a result of using material from our site.


Our website (“website”) uses cookies to improve the efficiency of our website and to enable us to better understand how visitors use it. The cookies we use do not tell us who you are since we do not collect or store any personal information about you.

A cookie is small text file placed on a user’s computer by a Website, which logs information about the user and their previous/current visits to the site.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our Website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from our system.

We also use session cookies which are temporary cookies stored for remembering your preferences during a web site visit and that are destroyed when you leave the website.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.



From 25th May 2018 the processing of personal data will be governed by the General Data Protection Regulation (GDPR).

Supporters Direct Scotland (SDS) will comply with its obligations under GDPR by:

  • using personal data lawfully and transparently
  • collecting personal data only for specified, express and legitimate purposes
  • ensuring the data we collect is adequate, relevant, limited, accurate and kept up to date
  • keeping data for no longer than is necessary
  • processing data in accordance with the subject’s rights
  • ensuring appropriate security

Who are we?

Supporters Direct Scotland Limited (SDS) is a Registered Society under the Co-operative and Community Benefit Societies Act 2014. Our registered address is 118 North Main Street, Carronshore, Falkirk, FK2 8HU.  Our Registered Number is 7681.

What is personal data?

Personal data means any information relating to an identified or identifiable person (‘data subject’); an identifiable person is one who can be identified, directly or indirectly, by reference to an identifier such as:

  • a name
  • an identification number
  • location data
  • online identifier

What is sensitive data?

Under GDPR sensitive data uses the term ‘special categories of personal data’ meaning personal data that reveals:

  • racial or ethnic origin
  • political opinions,
  • religious or philosophical beliefs,
  • trade union membership.
  • genetic data,
  • biometric data,
  • data concerning health
  • data concerning a person’s sex life or sexual orientation.

What is data processing?

Data processing includes:

  • Collection
  • Storage
  • Retrieval
  • Use
  • Destruction

What data do we hold?

We hold contact details (email address) for Scottish Supporters’ Network members/Supporters’ Direct Scotland full members.  Sensitive data may be held via our Supporters’ Survey.

How do we collect this data?

We collect this data from you when you complete your membership application.  We also collect data via our Supporters’ Survey.

Where do we hold this data?

We hold this data securely in a file hosting service called Dropbox (cloud based) and via SurveyMonkey/Mailerlite/Mailchimp.


Which payment processors do we use?

We use GoCardless ( to process membership fees and PayPal (  for the processing of ad hoc online payments.


Which communication processors do we use?

We use Mailerlite ( / Mailchimp (


What legitimate interest do we have in holding and processing your personal data?

We use your personal data to:

  • enable us to collect membership subscriptions
  • inform you of news, surveys, events and services
  • carry out research via the Supporters’ Survey
  • consult with our members to assist in the creation of organisational policy
  • maintain our records and accounts

Who do we share your personal data with?

We do not share your personal data with anyone.


Will your data be processed outside the UK or EU?

Your data will not be processed outside the UK or EU.


How long do we hold your personal data for?

We will hold your personal data for as long as you continue to be a subscriber/member.


What are your rights under GDPR?

You have the following rights with respect to your personal data under GDPR:

  • the right to be informed
  • the right of access to a copy of the information comprised in your personal data
  • the right to object to processing that is likely to cause or is causing damage or distress
  • the right to prevent processing for direct marketing
  • the right to object to decisions being taken by automated means
  • the right to have inaccurate personal data rectified, blocked, erased or destroyed
  • the right to be forgotten
  • the right to data portability
  • the right to withdraw consent


What is our Data Breach Policy?

A data breach is a breach of security leading to:

  • the accidental or unlawful destruction of
  • alteration of
  • unauthorised disclosure of or access to

personal data transmitted, stored or otherwise processed.

In the event of a security breach SDS (data controller) will make a report to the Information Commissioner’s Office (ICO) without delay and at the latest, within 72 hours of becoming aware of it if it presents a risk to the rights and freedoms of the data subjects.

How do you contact us?

You can contact us by email at:

Or by writing to us at:

Supporters’ Direct Scotland, 118 North Main Street, Carronshore, Falkirk, FK2 8HU